NLOur practice rules
Upon entry
- We ask you to keep your animal on a short lead or in a closed travel carrier while in the waiting area.
- To prevent the spread of diseases and unnecessary stress, please keep your pets away from other animals.
- If your animal has urinated, defecated or vomited in the waiting area, this isn’t a problem but please do let one of our staff members know.
- Does your animal have a history of biting? Please put a muzzle on before entering the practice.
Respect and politeness
- Please be respectful of the other owners and staff.
- Physical or verbal violence will not be tolerated.
- If you would like to give us feedback or if you have a complaint, please let us know. We will be happy to discuss the situation.
Appointments and cancellations
- All of our services require an appointment.
- If you are unable to come to your appointment, please let us know at least 24 hours in advance, or 48 hours if the appointment was made for a procedure under general anesthetic.
- We reserve the right to charge 75% of the expected price for no-shows or late cancellations.
Medication and returns
- Our policy for prescribing medication is in accordance with Dutch law. This means we can only prescribe medication to animals we have seen and examined.
- Some types of medicine can only be administered by a veterinarian, for example vaccinations.
- You can only return medication for disposal (legally obligated). We cannot reimburse you for returned medication.
Dierenkliniek ‘t Harde Ven
Gorterstraat 8
5691 ZA Son
Emergency out of hours?
Call Kringdierenarts Eindhoven area on 0900 44 55 555.